Student Q
A Virtual Waiting Line Management Student Satisfaction System For Higher Education

Student Q and its sister solution Queue Mobile™ are designed for busy service intensive industries such as higher education and health systems.   Student Q is a flexible, easy to use and affordable software as a service solution..  Student Q requires no expensive equipment or software, just a broadband connection and a Web browser.  Student Q offers a digital display application at no extra charge, unlike other more expensive queue management system.   Student Q is designed to be customized for your institution’s unique customer flow.

How it Works for Student Services

To illustrate one way  Student Q can work, follow this scenario using a staff member as a “Queue Manager.” (By no means is this required. Individual departments can just as easily monitor and manage their own queues.)

Students arrive to register for classes and meet with a Registration Specialist or Queue Manager who adds them to theappropriate queue or virtual waiting line—e.g., registration, financial aid, student advisement, etc.

In this scenario the Registration Specialist determines the student needs to meet with Student Advisement prior to registering for classes.     The Registration Specialist asks permission to enter the student’s name and cell phone number into Student Q, informing students they will be notified by text messages when it’s time to meet with the next Student Advisor.

The Registration Specialist clicks “text” to text the student who is next to be seen by Registration.

Once the student is finished seeing Student Advisement, he/she can now be moved to the Registration queue with the click of a button.  The student will receive a text confirmation of their position in the Registration queue.   “Welcome to the Registration queue, you are now 6th in line.”

The Registration Specialist monitors and manages each virtual waiting line from their browser.   Student Q enables the Registration Specialist to monitor and manage up to 12 virtual waiting or queues at a time.

The various departments (Registration, Financial Aide, etc) involved can login into Student Q and monitor the waiting line activity.  Based on your school’s workflow, each department can independently manage its own virtual waiting line. (It can also be managed through a kiosk or website.)

 

How it Works for Students

Upon entering the Student Advisement queue, students will receive a confirmation text message confirming they are in the appropriate queue and what place in line they are (i.e. 2nd, 3rd, 10th, etc).  Based on how close the student is to the 1st position, the student is now free to move about the campus, to shop at the bookstore, to study or to tend to other university business while he/she waits.

Furthermore, Student Q’s SMS technology enables Student Services to empower the student with the ability to interact directly with the system.  Based on the school’s preferences, the student can text commands to Student Q to:

  • · Check his/her status or place in the queue
  • · To request more time in queue (bumps the student back in line)
  • · To move to another queue (e.g., Student Services or financial aid)
  • · To leave the queue.

Students without cell phones can also be entered into Student Q.  Although they won’t receive a text message, they can monitor their position on a digital display.

Setting up and customizing your virtual waiting lines is a simple process and Student Q is even simpler to manage.
Call to schedule a 15 minute demo and 30 day risk free trial 1(203)715-4780